Page 3 — New
Age American Gothic | 1, 2, 3
I walk to the front of the iGallery and ask the receptionist how many
degrees of living I’m experiencing right now, here at the
iGallery — 360? Perhaps 240? If I live in Long Beach, am
I likely to experience more degrees than if I live in Yorba Linda?
The
receptionist smiles and gives me the once-over twice.
It wouldn’t surprise me if she’s sizing me
up as a Modern Cynic. She certainly works for a place
that has the credentials. Housing
Zone, an online magazine for the real estate community,
says, “Nobody is better at creating and executing
detailed marketing programs directed to distinct like-minded
groups than Rancho Mission Viejo Company.”
Pinpointing
like-minded groups is standard operating procedure for
marketing people. In the past, straight-up demographics
were the rule — age, income, education, occupation
and geographic location determined the sales pitch. But
by the late 1970s — with the rise of personal computers — marketing
departments found they could increase sales by tossing
personal values, attitudes, behaviors and tastes into
the mix. As with all things in marketing, they came up
with a cool new name for this strategy: psychographics.
An
advertisement built on psychographic data doesn’t
describe the product so much as it describes the personality
and character of the prospective consumer — a campaign
that almost ignores the product so that it can flatter
you for having the good taste to want it. In Terramor’s
world, you’re the kind of amazing person who “dreamed” of
a “home in harmony with nature” in a “village
in touch with its soul.” And because you dreamed
it, the Mission Viejo Company can have only one response: “we
will build it.”
Personal
cultural values are identified with specific psychographic
segments of the population. You may be “Bohemian
Mix” or “Pools & Patios,” or “Shotguns & Pickups” or “Rural
Industrial” or “Winner’s Circle.” You
Shop at Banana Republic, watch Wall Street Week, live
a granola-and-grits lifestyle. You’re urbane or
rustic; hunt with a gun or buy jazz.
I
wonder how this all fits into the Cultural Creative/
Modern/ Traditional grid. So I call Brooke Warrick, president
of American LIVES,
a value- and lifestyle-based market research firm. Warrick
founded American LIVES 17 years ago with Paul Ray — the
man who coined “Cultural Creative.” Warrick
also did the market research for Terramor and helped
with its development and marketing plan.
“Ladera
Ranch was an evolution,” Warrick says. “There
were five phases and we marched our way through each,
pushing the envelope. We were going after different kinds
of people at each phase. We decided in the last phase,
Terramor, that there was one part of the market that
wasn’t being served: a segment that wanted some
sort of green development phenomena. We knew what their
values were. We knew what was important to them.
“We
said to ourselves, ‘Why don’t we design a
part of the community that appeals to Cultural Creatives?’ If
we did the Green Thing — internally we called it ‘the
Green Thing’ — if we did the Green Thing,
couldn’t we capture another part of the market?”
I
ask him what other markets he targeted. Warrick tells
me about Covenant Hill, another Ladera Ranch development. “I
talked to a builder about that development the other
day. I said to him, “Remember everything we said
about the target for Terramor? Forget about that. The
target for Covenant Hills is exactly the opposite. It’s
for Moderns and status-oriented people.”
And
how do you market homes to Moderns?
“They
want a lot of baubles and bangles on the front of their
homes,” he says. “We came up with the term ‘statement-oriented
architecture’ to describe the embellishments for
Moderns.”
What
about Traditionals?
“There
are parts of the development [at Ladera Ranch] that went
after Traditionals, too,” he says. “For Traditionals,
the fewer things on the home the better.”
As
far as marketing to the 28 percent who think the earth
is worth preserving, Warrick says, “We want all
that 28 percent.”
Statement-oriented
architecture? The Green Thing? My head is spinning. I
hear the squeal of feedback, statistical white noise
emanating from the movement of marketing information
between consumers and researchers and market and back
again. It sounds like this: poll-data-marketing-poll-data-marketing-poll-data-marketing. And
this: You want/I want/You want/I want/You want.
How
does that create culture?
Outside
the marketing bubble of like-minded groups — the
Moderns, Winners With Heart and Traditionals — shouldn’t
there be a segment called “Leadership Seekers” — a
huge untapped portion of the population looking for someone
with fresh ideas that haven’t been diluted by polling
data?
The
more I learn about Terramor’s pitch to Cultural
Creatives, the less “authentic,” “nurturing” and “altruistic” it
feels. I tip my imaginary hat to the iGallery receptionist,
get in my car and cruise through the tract.
Here,
on grand opening day, the streets are lined with green
and white 360-degree balloons. Surrounded by paradoxically
bulldozed hillsides, prospective Cultural Creative buyers
in their antithetical SUVs cruise down O’Neill
Drive past Gaia Lane, Aura Lane, Thoreau and Ethereal
Streets.
It’s
possible to attack the Mission Viejo Company as cynical — as
inauthentically green. And you’d have so much evidence,
including the fact that the developer might have chosen
to throw green upgrades (photovoltaic cells, solar panels,
wastewater wash/rinse and the like) into each and every
home as standard, and could have simply insisted, because
it was the right thing to do, that this is how everybody
should live on a planet whose resources are tumbling
around on the sides of freeways, festering in landfills,
falling from the sky like hard rain, running through
our fingers. Or you could praise the company, and say,
well, hell: capitalism has something for everybody with
money, even people the capitalists wouldn’t really
like very much hanging around their swimming pools.
“Great
homes, wrong place,” I think and flip Hicks back
to life on the CD.
“If
anybody here is in marketing or advertising,” Hicks
yells though my speakers, “kill yourself. No joke
here. Really. Seriously. There is no rationalization
for what you do. Kill yourself now.
“You
know what bugs me?” he continues. “Everyone
here who is in marketing is thinking the same thing: ‘Oh,
cool! Bill’s going for the anti-marketing dollar.
That’s a huge market!’
“Quit
it! Oh, quit it!” Hicks cries. “Don’t
turn everything into a dollar sign!”
The
marketers in Hicks’ head speak again. “‘Oooooo — the
plea for sanity dollar. Huge. Huge market. Look at our
research.’”
Looking
at the research and the results, it appears that the
Cultural Creative market wants creativity as long as
it’s institutionalized and standardized in museums
and universities. It wants self-expression as long as
it doesn’t violate the Talmudic CC&Rs of the
homeowners association. It wants altruism and idealism
as long as they don’t get negative numbers. It
wants polls instead of considerations, population trends
instead of truth.
Terramor
is to the social-justice, environmental-protection and
self-actualization movements of the 1960s and ’70s
what Vanilla Ice is to rap, what Cat in the Hat the
movie is to Cat in the Hat the book, what The
OC is to Orange County.
Isolated
in the hills of Ladera Ranch, Terramor is a marketing
analyst’s answer to a global community — a
preprogrammed Cultural Creative world with hiking trails
and solar panels. But the real creators of culture won’t
be living here. They’ll be directing the future
from between the slices on the Anderson/Ray pie chart.
I
head north on the 405. Through a demographer’s
eyes, I’m passing miles and miles of flat suburban
piescapes populated by marketing segments.
Thirty
minutes later, I’m surveying 19th Street in Costa
Mesa’s Westside — the breeding ground for Rock
Harbor Church, Diedrich
Roasters, Wahoo’s and Chronic
Industries. Throwing back a beer at Taco Mesa, I
take in the wild open environment of humanity living
outside the marketing bubble — approximately 180
degrees from 360-Degree Living.
Warrick
might ask, “What does the pie chart look like here?
What are the psychographics? What’s the marketing
campaign?”
Here’s
the breakdown:
They
are Mexican Altruists, Guatemalan Idealists, Indian Subcontinent
Optimists, Gay Thai Episcopalians, Bug-eyed Hopped-up
Propellerhead Poets, Catholic Narcotraficantes — all
subgroups of what Nathan Callahan calls Society’s
Mavericks, expressing their core values of bebop, hip-hop,
trance, ranchera, No Wave, narcocorridos, rockabilly-acid-jazz-funk
and biting the hand that feeds them. The Real Shit — the
Unknown Rebels, creating a culture without an adjoining
dollar sign, monkey-wrenching the engine of homogenization,
stopping the line of Red Army tanks, bending yardsticks
into burning men, engaging in life outside the marketing
survey.
— Nathan Callahan,
December 11, 2003
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